We make every effort to ship all products in a single shipment. If, for any reason, we cannot ship one or more items due to backorder, we will ship the parts that are available and credit your account accordingly.
You may cancel an order within 24 hours if the order has not shipped yet by contacting us. Cancellation of orders already being processed by our shipping department will be subject to a 10% cancellation fee based on the total amount of the order. We cannot cancel orders that are already packed and/or shipped. If your order has already been shipped by the time we receive your cancellation request, you must go through the return process and will be subject to a 20% restocking fee. Refusal of the shipment from the carrier will result to a two-way shipping charge. We strongly recommend that you accept the merchandise and then proceed through our normal return process.
Please inspect the product immediately after receiving your order. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt of the driver. · DAMAGES MUST BE REPORTED WITHIN 48 HOURS of receiving the order. No exceptions · WRONG ITEMS MUST BE REPORTED WITHIN 5 BUSINESS DAYS of receiving the order. No exceptions
Although we do everything we can to get the right product to you, unusual mistakes can happen. Please let us know immediately if you receive the wrong part. The replacement item will be shipped when we receive the wrong item. Replacements will be shipped based on the original shipping method.
Unless otherwise stated above, you may return an item for a refund within 5 days of receiving it subject to a 20% restocking fee (based on the cost of the part). FREIGHT CHARGES ARE NON-REFUNDABLE.
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Return procedure:
- Contact us and get a Return Goods Authorization (RGA) number. (Without an RGA number, your return may be refused by our receiving department.)
- Write the RGA number on the outside of the box and return it freight prepaid to the address on your invoice.
- Refunds will be processed and issued when we receive the part/s back.
- No credits can be issued for damaged items received.
